At Dominic Trails, we value your satisfaction and aim to ensure you receive quality products. If you’re not fully satisfied with your purchase, please review the policy below:
1. Eligibility for Return
You may request a return within 1–3 days of receiving your order. To be eligible, items must be unused, in their original condition, and with all packaging intact.
2. How to Request a Return
To initiate a return, contact us at [email protected] within 1–3 days of delivery. Please include your order number, a description of the issue, and clear photos if the product is damaged or incorrect.
3. Approved Returns
Once your return request is approved, we will provide instructions for returning the item. Please ensure the item is securely packaged. Returned items must meet the stated conditions to qualify for a refund.
4. Refund Process
Refunds are issued in cash at the time of item pickup or exchange, depending on the situation and location. You will not be charged any restocking fee if the return is due to an error or defect from our side.
5. Non-Returnable Items
Items that show signs of use, damage not caused during delivery, or are returned beyond the 1–3 day window will not be eligible for refund.
6. Contact Us
If you have any questions about this policy or need assistance, please contact us at:
Email: [email protected]